Terms of service

These terms apply when you create a Quickk account or use Quickk to buy airtime, data, electricity or cable TV. By using Quickk you agree to these terms.

1. Your account

You need an account to buy anything. You must give accurate details, confirm your email address, and keep your password and 4-digit transaction PIN private. You are responsible for purchases made with your PIN. If you think someone else knows your PIN or password, change it from your Account page straight away and contact us.

After several wrong PIN attempts, purchases are locked for a period of time to protect your balance. You can unlock them by setting a new PIN.

2. Your wallet

You fund your wallet through our payment processor, Paystack. Your balance is credited once Paystack confirms the payment. The wallet holds prepaid value to spend on Quickk services. It is not a bank account, and it does not earn interest.

Balances cannot be withdrawn from within the app. If you want an unused balance returned, contact us and we will review the request.

A flat fee, shown before you pay, is added to each wallet top-up to cover payment processing. The amount you choose is what reaches your wallet.

3. Purchases

Before you confirm, check the network, plan, amount, phone number, meter number or smartcard number. Once a purchase is delivered to the number you entered, it cannot be reversed. This includes purchases sent to a wrong number.

Prices are shown before you confirm and can change over time. The price that applies is the one shown when you confirm the purchase.

4. Failed and pending purchases

If a network or biller rejects a purchase, we credit the full amount back to your wallet automatically.

Sometimes a network does not give a clear answer straight away. When that happens, the purchase is marked pending and we keep checking with the provider until it settles. It then either completes or is refunded to your wallet.

5. Referrals

Our referral programme is currently paused. No referral bonuses are paid while it is paused. We will update these terms if it restarts.

6. Reseller accounts

Reseller tiers get different prices and access to bulk airtime. You do not need one to use Quickk. Some tiers can be bought with a one-off fee paid from your wallet; the fee is non-refundable. Other tiers are given at our discretion. We may change tier prices, upgrade fees and which tiers are on sale, and may move an account off a tier if it is misused.

7. Acceptable use

Do not use Quickk for fraud, to test stolen cards, or to try to get around our limits or security. We limit how often you can log in, fund your wallet and make purchases. We may suspend accounts involved in suspicious activity while we investigate.

8. Availability

We rely on networks, billers and payment processors that are outside our control. We work to keep Quickk available but cannot guarantee it will always be uninterrupted.

9. Changes

We may update these terms. If a change is significant, we will tell you by email or in the app before it takes effect.

10. Contact

Reach us from your account dashboard.